Terms of service

Last updated: 8 November 2026

These terms apply to every booking and shipment you entrust to Kinza Logistics. By booking, you accept them. Please read them carefully.

1. Who we are

Kinza Logistics, Room 922, 9/F, Financial Building, 112 Huangyuan Rd, Yiwu, Zhejiang, China. WhatsApp and phone: +86 156 0176 2625. Kinza Logistics is a freight forwarder: we arrange the transport of your goods with airlines, shipping lines and partner agents.

2. Our services

Depending on your booking: collection from your suppliers in China, receiving and consolidation at our Yiwu warehouse, air or sea freight, shipping documents, customs clearance at destination, and optionally door delivery and cargo insurance.

3. Prices and quotes

• The price shown by the calculator is an estimate based on the information you enter.
• When your goods arrive at our warehouse, we weigh and measure them and confirm the final price before shipping. If your parcels match what you entered, the price stays the same.
• Our prices include transport from China to the destination city and customs clearance at destination. Collection outside Yiwu, insurance, door delivery and special fees (for example for a vehicle) are shown separately when they apply.
• Import duties and taxes set by the destination country are not included and are paid by you.
• Our rates may change with carrier rates. The price that applies is the one we confirm for your shipment.

4. Booking and payment

Your booking is confirmed when we confirm the final price, and we then send you the payment details. Accepted methods: bank transfer, Mobile Money, Taptap Send, Visa or Mastercard card.

Your shipment leaves once our team has confirmed your payment. The payment status is shown in your customer account.

5. Your responsibilities

• Describe your goods accurately: type, quantity, weight and value.
• Ship only goods that are allowed in China, in transit and in the destination country.
• Make sure your suppliers pack the goods properly for transport.
• Give us correct recipient details and any documents we ask for (such as supplier invoices).
• Pay your country’s import duties and taxes.

6. Prohibited and restricted goods

We do not ship illegal, counterfeit or dangerous goods. Batteries, liquids, cosmetics and powders need our approval before shipping, because airlines and shipping lines have strict rules for them.

We may inspect, refuse or hold goods that break these rules. Costs, fines or seizures caused by undeclared, wrongly declared or prohibited goods are your responsibility.

7. Transit times

Transit times are estimates, not guarantees. They can change because of carriers, weather, port congestion, customs inspections or public holidays. We keep you informed, but we are not liable for losses caused by delays outside our control.

8. Insurance, loss and damage

We strongly recommend insuring your goods. Insurance is offered in the calculator: it costs 3% of the declared value (minimum $10) and covers loss and damage in transit, up to the declared value.

For uninsured goods, we review each claim case by case, with no guaranteed amount of compensation.

We are not liable for indirect losses (lost profit, delayed sales), for damage caused by insufficient packing or by the nature of the goods, or for events outside our control.

Report any loss or damage to us in writing (WhatsApp is fine) with photos as soon as possible after delivery, and before using or reselling the goods.

9. Unpaid or unclaimed goods

We may hold your goods until everything owed for your shipment is paid. If a shipment remains unpaid or is not collected 90 days after our written notice (WhatsApp or email), we may sell or dispose of the goods to cover our costs.

10. Tracking and customer account

Tracking information and ship positions come from our carriers and third-party services and may be delayed or imprecise. You are responsible for keeping your customer account password confidential.

11. Customer reviews

Reviews must be honest and about a real experience with Kinza. We check them before publishing and may reply publicly. We do not edit the text of reviews.

12. Force majeure

We are not liable for failures caused by events outside our control: natural disasters, war, strikes, decisions of authorities, epidemics, or breakdowns at carriers or ports.

13. Personal data

How we use your data is described in our privacy policy.

14. Changes

We may change these terms. The version that applies to your shipment is the one in force when you book.

15. Contact

Kinza Logistics, Room 922, 9/F, Financial Building, 112 Huangyuan Rd, Yiwu, Zhejiang, China. WhatsApp and phone: +86 156 0176 2625.