Privacy policy

Last updated: 8 November 2026

This policy explains what information Kinza Logistics collects when you use kinza.express or our shipping services, why we use it, who we share it with and what your rights are.

Who we are

The kinza.express website and shipping services are run by Kinza Logistics, Room 922, 9/F, Financial Building, 112 Huangyuan Rd, Yiwu, Zhejiang, China. WhatsApp and phone: +86 156 0176 2625.

Information we collect

• When you book with the calculator: your name, your WhatsApp or phone number, your delivery address and your shipment details (country and city, type of goods, number, weight and size of parcels, declared value if you take insurance).
• When you fill in a quote or contact form: what you enter, such as your name, email, phone and message.
• When you create a customer account: your name, email, WhatsApp number (optional), language, password (stored encrypted, never in plain text), notification preference, and the shipments and notifications linked to your account.
• To track and bill your shipments: your tracking code, the shipment’s steps, ship and container, and your payment status (amount to pay and amount received).
• When you leave a review: your name, city, rating, text and, if you give it, your tracking code.
• Technical data: your IP address, used to limit abuse (such as repeated sign-in attempts), and our host’s technical logs.

Why we use it

• To give you a price, confirm your booking and arrange the transport, customs clearance and delivery of your goods.
• To send you your tracking code, notify you at each step and tell you your payment status.
• To run your customer account and answer your questions.
• To publish customer reviews after checking them.
• To measure website visits and how well our ads work, only if you agree.
• To meet our legal, accounting and customs obligations.

Who we share it with

We do not sell your data. We share it only when needed:

• Carriers, agents and customs (airlines, shipping lines, agents at destination): the name, phone, address and shipment details needed to transport, clear and deliver your goods.
• Our host, WordPress.com (Automattic Inc.), which hosts the website and its data.
• WhatsApp (Meta), when you choose to message or book with us on WhatsApp.
• The payment services you use (bank, Mobile Money, Taptap Send, Visa or Mastercard card).
• Google Analytics and Meta, only if you accept analytics cookies.
• Authorities, when the law requires it.

Cookies and browser storage

• kz_cu_session: keeps you signed in to your customer account (30 days).
• kz_consent: remembers your choice about analytics cookies (12 months).
• Calculator details: the name, phone and address you type in the calculator are remembered in your browser so you don’t retype them. They leave your device only when you book.
• Google Analytics and Meta Pixel: only after you accept in the banner. You can decline and the site works the same.
• Our host may also use technical cookies and anonymous visit statistics.

Where your data is processed

Our team works from China and our website is hosted by WordPress.com, whose servers may be outside your country. Your data may therefore be processed in China, the United States and the destination countries of your shipments.

How long we keep it

• Shipment and payment data: as long as needed for the shipment, then as long as accounting and customs rules require.
• Your customer account: until you ask us to delete it.
• Enquiries that did not lead to a shipment: deleted when no longer useful.

Security

The site runs on HTTPS, passwords are stored encrypted and our management area is protected by a login and password.

Your rights

You can ask us at any time to access, correct or delete your data, object to its use, or withdraw your consent to analytics cookies. Some shipment data must be kept for our legal obligations. You can edit your profile directly in your customer account.

If you live in the European Union (for example France or Belgium), you have rights under the GDPR and can also complain to your country’s data protection authority (CNIL in France, APD/GBA in Belgium).

Children

Our services are for adults. We do not knowingly collect data about people under 18.

Changes

We may update this policy. The date at the top shows the latest version. See also our terms of service.

Contact us

Kinza Logistics, Room 922, 9/F, Financial Building, 112 Huangyuan Rd, Yiwu, Zhejiang, China. WhatsApp and phone: +86 156 0176 2625.